We provide Free Shipping with tracking to most locations around the world! We operate a global production network, which allows us to produce and deliver orders locally for free. Our production facilities are located in the US, Canada, Mexico, UK, Spain, and Australia.
Shipping times around the world vary based on your location. Here are our estimated delivery times from the day of purchase:
- US, Canada, Mexico: 7-10 business days
- Continental US, Alaska, and Hawaii: 10-14 business days
- United Kingdom: 5-7 business days
- Europe: 10-14 business days
- Rest of the world: 14 business days
The above times are estimates and include handling time to prepare your order.
Please see delivery times for your location that is shown during the checkout process.
We currently ship with the following global shipping partners: FedEx, UPS, DHL, GLS, Canada Post, Royal Mail, Aramex, and Australia Post.
It usually takes our team 3-5 business days to produce and prepare an order, as we don’t carry a large inventory of canvases. Our shipping estimates include handling time in order to provide you with the most accurate delivery date from the day of purchase.
Please note that during the holidays and busy shopping season orders may take longer to prepare due to increased volume.
Change of Address Request
To ensure that your order is delivered successfully, please make sure you provide us with the correct shipping address when placing your order.
We can change or update your shipping address within 24 hours after the order has been placed. Once your order has been shipped, we are unable to make any changes to your address or cease shipment, and you would need to contact the shipping carrier directly in order to make a change to your shipping address.
You may cancel your order within 24 hours of your purchase.
Cancellations after 24 hours will require you to return the undamaged merchandise to us in order to receive a full refund. We may not exchange or cancel your order after 24 hours, as it will have already gone into production.
Refunds will be issued to the original method of payment and may take 5-7 business days to show on your account.
To cancel your order, please visit businessrealm.com/support and fill out the form at the bottom of the page, or email us directly at firstname.lastname@example.org.
Tracking Your Order
Every order we ship includes a tracking link that shows the progress of your delivery. Once your order is prepared for delivery, you will receive an email confirmation with tracking details and an expected delivery date from the shipping carrier. If you don’t receive a shipping confirmation email within 7 business days of placing your order, please check your spam folder. If you are still not able to locate your tracking information, please email email@example.com and our support team will get back to you right away.
Please note, tracking information will be shared with you as soon as the shipment is created, and it may take up to 36 hours for the shipping carrier to post a tracking update.
In the rare case, your order is delivered damaged or you notice a defect, let us know as soon as you receive your order and we’ll replace it for you right away! To begin:
1. Take a few photos clearly showing the issue with the canvas, along with photos of the front and back of the canvas, and the box it was shipped in (if the box was also damaged).
2. Visit businessrealm.com/support and fill out the form at the bottom of the page. Please include your full name and order number as it appears on your order confirmation email.
3. Upload the photos and provide a brief summary of the issue. Submit the form, and our support staff will respond to you within 24 hours.
Please note, if you use a forwarding shipping service to receive your order, we are not responsible for any damaged or stolen goods.
If you haven’t received your order, but tracking is showing it was delivered, we ask you to please allow up to 36 hours for your delivery to show up before contacting the shipping carrier. We have experienced that shipping carriers occasionally mark deliveries complete before they are delivered, which unfortunately is beyond our control. We recommend contacting the shipping carrier directly to get immediate assistance regarding the shipping status of your order.
If your order is still not delivered to the address that was submitted with the order, and no additional information is provided by the shipping carrier, we ask that you file a “lost package” claim directly with the carrier as the recipient. Once you have filed a claim, please email us the claim number to firstname.lastname@example.org and we will follow up with the shipping carrier to take care of the rest.
Unfortunately, we cannot file a claim on your behalf if tracking shows a successful delivery by the shipping carrier, but we’ll do our best to make sure the experience is hassle-free.
Sorry, we don’t ship to P.O. Boxes, please provide us with an alternative shipping address to ensure successful delivery.
Customers are responsible for providing us with the correct shipping address during checkout. In the case where the delivery is refused by the recipient, or the shipping address is incorrect, the delivery will be sent back to us. In these instances additional restocking fees will apply to have your order reshipped.
During the holidays, preparation and delivery may take slightly longer due to an increased volume of orders. We appreciate your patience.
Once the shipment has left our facilities, we are unable to offer assistance or changes to the shipping address. Issues with delivery are rare, and we recommend you contact the shipping carrier directly for further assistance. Business Realm is not responsible for delays caused by the shipping carriers or lost packages due to address errors.
Last updated: June 16, 2021