Refund Policy

We are committed to our customers and want you to have a great experience with us! We stand by our product and offer a 100% customer satisfaction guarantee.

If you are unsatisfied with your purchase, you have 14 calendar days from the delivery date to initiate a return for any undamaged products. Once your return is approved, simply ship it back to us wi for a refund, store credit, or an exchange.

Once your return is approved, we will provide you with return instructions, and you will have an additional 14 business days from the day of approval to ship it back to us for a refund, store credit, or an exchange.

All international returns or exchanges (outside of Canada and the US) must be returned to our US returns facility. We do not provide prepaid shipping labels or packing material to send the product(s) back to us.

Items must be returned in their original condition, using the original packaging they were delivered in. Items that show damage due to use will not be accepted. Items that arrive damaged due to improper packaging will not be accepted.

Initiating your return or exchange

To initiate your return please visit businessrealm.com/support to submit your return or exchange request. Once your return is approved, we will provide you with return instructions to our US or Canadian returns facility. You will have 14 business days from the day of approval to ship back your return. Late returns will not be refunded.

All international returns or exchanges (outside of Canada and the US) must be returned to our US returns facility.

We do not provide prepaid shipping labels or packing material to send the product(s) back to us. We highly recommend shipping the product(s) back to us using a trackable method via FedEx, UPS, USPS, or Canada Post.

Please allow up to 48 hours from the date we receive your return for processing before your refund, store credit, or exchange is issued. Refunds will be issued to the original method of payment and may take 5-7 business days to show on your account.

Damaged deliveries

In the rare case, your order is delivered damaged or you notice a defect, let us know as soon as you receive your order and we’ll replace it for you right away! To begin:

1. Take a few photos clearly showing the issue with the canvas, along with photos of the front and back of the canvas, and the box it was shipped in (if the box was also damaged).

2. Visit businessrealm.com/support and fill out the form at the bottom of the page. Please include your full name and order number as it appears on your order confirmation email.

3. Upload the photos and provide a brief summary of the issue. Submit the form, and our support staff will respond to you within 24 hours.

Please note, if you use a forwarding shipping service to receive your order, we are not responsible for any damaged or stolen goods.

Disclaimer

Customers are responsible for providing us with the correct shipping address during checkout. In the case where the delivery is refused by the recipient, or the shipping address is incorrect, the delivery will be sent back to us. In these instances, additional restocking fees will apply to have your order reshipped.

During the holidays, preparation and delivery may take slightly longer due to an increased volume of orders. We appreciate your patience.

Once the shipment has left our facilities, we are unable to offer assistance or changes to the shipping address. Issues with delivery are rare, and we recommend you contact the shipping carrier directly for further assistance. Business Realm is not responsible for delays caused by the shipping carriers or lost packages due to address errors.

Last updated: June 16, 2021